แย่ที่สุดในชีวิตของฉัน !!! - พีพี เนเชอร์รัล รีสอร์ท

Good Day Mr. Liu & Ms. Wang

On behalf of Phi Phi Natural Resort, from the bottom of our hearts we are terribly sorry for the accident that have happened. Like you said no one wants an accident to happen, but accidents happen unintentionally and unexpectedly. Since the first day until the day of your check out, we did the best we could to compensate for what happened, and we know that you know what those are. We are sorry that we weren't able to meet with some of your demands and requests, and we also apologize if we ever have some lapses with how we should have acted with the situation. It's the first time this accident happened, but rest assure that we have learned a lot on what to do more if ever it happened again. But since that time we already made a lot of future preparations and plans on how to prevent it and deal with this kind of situations. Because no one want this kind of things to happen ever again. We are very worried and concerned as well.
We're glad that doctors said everything is okay with your mother and we know still, that sorry is not enough for what happened. Regardless of the situation, we are still thankful for you guys for coming here at Phi Phi Natural Resort, and thankful that your mother was okay and will be okay. We wish you guys good health, stay safe and more travel in the future. Take care always and have a great day. 🙏🏻

-Louise Lagura
Guests Services Assistant Manager

“Speak with honesty, think with sincerity, and act with integrity.”❤️