Dear Shoshi18,

Thank you for staying with us during your most recent stay in Malacca and sincerely appreciate your time for this feedback which is valuable for us to improve further!

We sincerely apologize for the inconvenience caused during your stay in which your check-in process was delayed, room smelly, issues with WiFi and the noise from the renovation floor. We regret on the happenings of these issues. Our hotel is currently undergoing upgrading works on our facilities and services in order to provide a more comfy guest experience.

Furthermore, we agree that there is ample of room for improvement and we are working towards further training and development for our team members in the coming months. Our online reviews are all genuine, based on our guests experience over the months and years and we are certainly looking to improve on the highlighted areas. Our team and I look forward to welcome you back in the future!

Dear Sharon1T,

Thank you very much for choosing Fenix Inn as your ideal hotel during your most recent stay in Malacca. We sincerely appreciate your time and feedback which is valuable for us to improve and achieve better!

We are delighted to hear that you enjoyed your stay with us and the location of our hotel was such an convenience for you! Our Valet Parking/Car Jockey services are unique and provided free of charge to all our guests and the team will continue to provide their best..

We are currently upgrading our facilities and services in stages this year and next in order to provide a more comfy guest experience and all of us here look forward to welcome you back in the future!

Warm Regards,
Vivek Vadevelu
Operations Manager

Dear Oneza3008,

Firstly, a very big Thank You for choosing us as your ideal hotel during your most recent trip Malacca! We sincerely appreciate your valuable feedback which will certainly boost our motivation to further improve!

We are extremely delighted and excited to hear that you loved our hotel and the services provided to you and your party! I am sure our team will find your compliments very motivating

Our hotel will be undergoing refurbishment works in stages this year as part of our enhancement and upgrading program for our facilities and services in order to provide a more comfy guest experience. Our team and I are excited and look forward to welcome you, your family and friends back to our hotel in the future!