On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I must apologize for the disappointment you received from your recent stay. Please rest assured that your experiences do not reflect the standards we are always striving achieve. I have copied our Hotel Manager who will address the issue with Housekeeping and Engineering. In regards to room facilities &hopeful to having found a solution, which we will then execute in the near future.

Mr. Biz travelover, please accept our apologies for the disappointment and we do hope to have an opportunity to welcoming you back in the near future and you are welcome to contact either myself or Mr. Anis who is the Managing Director at any time we can assist to ensure your complete wellbeing in travel.