Dear Khun jsutarat,
On behalf of staff and the management at Bandara on Sea, Rayong, we would like to thank you for staying with us recently and sharing us your unpleasant experience for which it is very helpful to know where we are in guest expectation.
Please accept our sincere apology for all inconvenience caused, we also have taken a serious step to investigate and improve on the mentioning points immediately.
We hope that such the unexpected incidents would not place us in your permanent disfavor and we all shall look forward to having another opportunity to welcome you and family back to Bandara on Sea, Rayong again in the not too distant future.
Sincerely yours,
Thanakrit Kuerkosol
General Manager