Dear Khun JittimaH1,
May I begin by thanking you for sharing your feedback on your recent stay with us at U Jomtien Pattaya. We value all feedback as it helps us to determine any areas in need of attention or improvement and after reading your review, I would like to apologise for the inconveniences you endured.
Regarding the room promotion that you mentioned, please let me clarify as we use dynamic rate which it depends on the demand of guest and holiday season. For welcome drink as brand standard you may select any kind of drink from our minibar. However, we display the lemon soda at the Lobby for the summer time that guest may feel exhausted and need some refreshment, we acknowledged for the sweet taste and we'll adjust accordingly.
Thank you for your valued feedback of room cleanliness and amenities request that we'll ensure to improve this service to our guest accordingly.
Please know that we hear your concerns. We apologise for the inconvenience and appreciate your patience and understanding as we look for solutions to this issue.
Once again, thank you for taking the time to share your concerns with us. I hope the inconveniences you experienced do not keep you from staying with us again and that we are given the chance to welcome you back on your next visit to Pattaya.