Dear WisS_12,

Thank you for your lovely feedback. It was a pleasure to host you at Lloyd's Inn Bali, and we are glad you like the room and find the hotel's location convenient.

We are sorry to read that you did not get the ice you requested and have reviewed it with our front desk team to improve on the service.

Once again, thank you for choosing Lloyd's Inn Bali as your choice of accommodation and we look forward to welcoming you back in the near future.