Dear Khun ChanYaazP,
Greetings from Santhiya Tree Koh Chang Resort – An oasis of serenity amidst the charming beach.
Please also accept our sincerest thanks for the time that you took to write and share this review of your stay at our resort on TripAdvisor.
Santhiya had our own concept and standard which are combined for both Thai & Santhiya hospitality to offer to all of our guests by ensuring that all need to be a great memory and value for money.
We appreciate the feedback provided on your recent holiday experience with us. We thank you for choosing Santhiya as your resort of choice. We are really glad to read that you appreciated our stunning view, delicious food and perfect staff services. However, we do apologize for our services that it did not meet your expectation. Please rest assured that your feedback means a lot to us. We take it very seriously and share it with all departments, especially the Maintenace Team for immediate improvement. This helps us to improve our service standards. We are grateful to have a valued guest like you who appreciate our services and not hesitate to give us helpful pieces of advice. We promise that we are going to serve you better next time!
Thank you very much for your comment and we look forward to warmly welcoming you back here as our special guest soon, or you may visit our Santhiya Resorts & Spas - in Koh Phangan, Koh Yao Yai or Phuket-Natai.
Customer Service Center
Santhiya Tree Koh Chang Resort