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We do apologize for an inconvenience to you upon arrival. We have taken serious actions to solve the problem for our future improvement. Hoping that we would have an opportunity to be of your service when your next holidays in Koh Chang.
We would like to thank you for your valued feedback of your stay. We have taken note your comments for our future improvement. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang.
Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway