Dear SuTengKai,

Thank you for taking the time to write a review regarding your experience with us. I am pleased you found the level of service you received from our front desk staff commendable. Please accept my sincere apology for the shortcomings you experienced during your stay and I regret our hotel did not live up to your expectations. Rest assured that your comments will be reviewed by our team and take actions accordingly.

I appreciate your feedback and hope that you'll give us a chance to serve you again in the future.

Sincerely,

Joel B
Case Manager
IHGCare