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GM-Botanica General Manager ของ โบทานิก้า เขาใหญ่ เป็นผู้เขียนตอบรีวิวนี้
ตอบกลับเมื่อ 5 พ.ย. 2016
Dear Isara S, Thank you so much for your five star review and nice comments about our resort design, landscape and our staff service.
It was our pleasure to help you with the special little surprise as this is just one of our special touches we extend to make your stay a memorable one.
Thank you for the feedback regarding your mini bar in room. As this is a mini bar chiller – it unfortunately does have limitations in the cooling of items and is not designed to perform similarly to a refrigerator. I have noted the heat point which is being addressed. Many thanks!
We look forward to welcoming you back again soon and thank you for your comment that you will be back again for sure!
Dear Kookikky, Thank you very much for taking the time reviewing your recent stay with us and the five star rating!
Botanica Khao Yai is situated amongst the beauty of the mountains of Khao Yai – not only offering scenic views but fresh mountain air. Most nights – guests are able to take in the views of the stars which is another impressive point of our location.
Our property features two pools offering amazing views – main pool where you can take in the view of the property architecture and design and the infinity pool offering valley views of Khao Yai.
Breakfast at Tempo offers a wide range of fresh products and selections from Thai to Western. The modern but chic design and seating arrangements of Tempo offer our guests a choice of indoor or outdoor seating.
Again thank you for the exceptional star rating and we look forward to welcoming you back again soon!
Dear Manita C, Thank you for your review and your comments about the property landscape, accommodations, breakfast and staff.
Botanica accommodations are larger than industry standards and designed to be exactly what you mentioned – in harmony with the surrounding area – nature. The balconies offer lovely views either mountain or valley view and of course come equipped with a glassed panel railing.
Our infinity pool is one of many special features of the property and do hope on your next visit you will find the weather a bit warmer than December and take time to enjoy the water and the view.
Dear Pangpipo, Thank you very much for taking the time reviewing your recent stay with us. We are grateful for your comments and are pleased to know that your kids enjoyed the bathtub (soaking tub) at the balcony. All of our units – with the exception of the plunge pool units – offer this feature – and of course either mountain view or valley view.
Minibar is complimentary in a number of rooms (not included in all) and our bathroom amenities are of the highest quality - from THANN.
Please accept my apologies that you were not pleased with our breakfast buffet as this is usually the highlight of the start of each day for our guests offering a wide range of Thai and Western selections, fresh juices, premium coffee and tea selections, fruit and other products made fresh daily. The Thai buffet line is approximately 25 % of our set up and unsure as to how this was missed.
Our two swimming pools – lower pool and infinity pool are perfect locations to relax and the lower pool offers light snacks and beverage service from One Up bar in the afternoon and early evening.
Correct – we are located near SplashWorld (which is also home to Scenical World – featuring thrill rides, family rides and attractions, shopping and more.) From time to time our golf car and open air bus services are in high demand and wait times do vary – usually no longer than 10 – 15 minutes at peak periods (which is very rare.) Apologies that you felt inconvenienced.
We do hope that you will chose to stay with us again on your next visit to Khao Yai.
Dear minipubpub, Thank you for staying with us and for your time spent in writing a review on Trip Advisor.
Sorry you were unable to use your plunge pool or lower pool due to the cool temperatures last month – but with the summer season coming – this would be the ideal time for you to come back to visit us as the pools offer shaded areas as well as direct sunshine to take in the clear sunny days.
Travel time and distance from Bangkok – makes us an ideal location to take a short break or even plan a longer holiday to take in the local sites and enjoy time at our Scenical World.
We appreciate your comments about the atmosphere of the property, the view from the infinity pool (upper pool). We consider ourselves a property that is ideal for all guests – families, couples and singles and appreciate your comment about the service – which I will pass onto the team.
