ห้องพักกว้างขวางสระน้ำอุ่น - The Private Pool Villas at Civilai Hill

Dear Khun WRTW

Thank you very much for taking the time to share your review on TripAdvisor. I am deeply sad to learn that you had an unpleasant experience with The minus side of our food selections and taste during your recent visit.

Please accept my sincere apologies on behalf of our entire staffs and be informed that we already improved our new menus by launching on 24th September onwards with the new concept of "Thai-Isan Fusion Cuisine" (Thai and Local Ingredients to be created for both Eastern & Western dishes by our chef team) which are providing more 60 menus for guest selections, in addition, if your favorite dishes do not appear on our menus, our chefs are more than happy to create you a favorite meal with our in house ingredients accordingly.

After all, we are indeed sad for having failed to offer you our gastronomy experience. Please accept our sincere apologies once again. I truly hope that you would be generous to give us a new chance in improving our service for your next visit.

You have noted in your review that the positives of our facilities which is very much appreciated and all feedback is gratefully received since it enables us to be attentive and sensitive to all the needs of our guests and to continuously enhance our quality of service.

Should you require of any further assistance in person for next visit, please feel free to let me know directly at rm@civilaihillkhaoyai.com or phone at +66 61 3966773 at your convenience.

Looking forward to hearing from you in the near future and Thank you very much again.

Peacefully yours,

Nisaphat Chantra (Pocky)
Resort Manager