Dear Maps59379190225,

Thank you so much for your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. The time you have taken to rate your stay with us is appreciated and well received in assisting us to maintain the exceptional experience. I look forward to welcoming you back at Novotel Bangkok Suvarnabhumi Airport Hotel, on you next flight from BKK airport in the future.

Sincerely yours,

Christophe Geoffroy
General Manager

Dear Jinnapat P,

Thank you for your recent review and excellent score feedback. We are delighted that everything went well according to your satisfaction and that the staff at the gym were up to your standard. We look forward to welcoming you back again.

Regards

Christophe Geoffroy
General Manager

Dear milkjenjaisiriporn,

Your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met on each visit. However I am sorry that you find our hotel price expensive. I surely welcome your feedback as it is an important part to continuously improve the quality of our guest’s stay experience.

I regret to learn that you wasn't satisficed with our breakfast quality. These have been shared with our culinary team for their improvement, Providing the comfort and memorable experiences is what we are aiming to provide. Regarding your comment on the bathroom amenity. On you future visit please feel free to dial number(0) for the amenities such as hair conditioner, soap or extra drinking water. Our housekeeper will deliver the item right to your door.

Lastly, I am happy to hear that our staffs were able to enhance your trip and make it memorable. If there is anything we can do prior your future visit, please do not hesitate to contact me anytime.

Sincerely yours,

Christophe Geoffroy
General Manager