Waiting time for room arrangement is... - กาแลคซี่ มาเก๊า

Dear Mr. Hau,
Thank you for your kind understanding. I am pleased that you consider Galaxy Macau your best hotel. My sincere apologies for the service you received at check-in, this is certainly not the first impression we wish to give our guests. Your invaluable feedback has rang our bell, identified the miscommunication problem in our room control system. The concerned team leaders were informed and come out with immediate action plan on how to improve and avoid occurrence. We are hopeful that you will visit us again so that we may demonstrate to you our commitment to serving you better. I have been in touch with you via email and hope to hear from you soon.

Best wishes,
Nathan Yu
Guest Care Manager