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Sawasdee Ka! Our mood is bright and light as diamond and we feel sunshine when checking out this comment. Through this, we know you have a comfortable stay at our hotel in suite room comes with Jacuzzi, Steam & Sauna room and enjoying slow motion holiday holding a cup of coffee on hand. Preparation job and room cleaning level are the part most touch-up by the team to provide the above standard room for our guest. Thank you for your positive comment and satisfaction. We will keep this on and maintain high level of service in the future.
Either the yoghurt or ice cream that serve at here is famous for kids as well as adult, it put us a remark note for “Must Keep” item despite we have modified the menu few times. A land attached with the resort bring much of fun and included different water attraction activities let our guest enjoy at Grand Resort Deck only at here. Your satisfaction of stay is our goal commitment and welcome you again back to this detailed hospitality service at Okura Macau. Please contact us in the future for another stay arrangement. Last but not least, thank you for the time sharing feedback at this board.
Thank you very much for sharing your wonderful Okura experience with us on Tripadvisor. We are glad to know that you were enjoyed very much. It is always our pleasure to ensure all guests to have a memorable and carefree vacation during their stay. Besides, We are sincerely hope that you had great quality time with your family and an opportunity to explore our property which is doubled the size by increasing the number of dining options to over 120 restaurants including Michelin star restaurants. Besides, we do have new shopping precinct featuring over 200 shops including first-to-Macau brands, luxury flagship stores, designer boutiques and high-street lifestyle favorites. Last but not the least; we do feature the world’s longest skytop aquatic adventure river ride at 575 meters - skytop adventure rapids which is just 5 minute access from our guest room at the Grand Resort Deck, together with world’s largest skytop wave pool and white sand beach, plus exhilarating waterslides, beach lagoons, white water rapids, geysers, waterfalls and kids zone.
Once again, thank you for sharing your excellent experience during stay with us and sincerely hope that we have the opportunity to welcome you and your family back again in the nearest future with our signature Japanese style hospitality.
Thank you very much for staying at the Hotel Okura Macau. Kindly allow us to reply your wonderful feedback in English. We were thrilled to hear that you thoroughly enjoyed our hotel during your stay with us. It was absolutely our honor to share your positive experience with our entire team, we truly appreciate your kind words and compliments "โรงแรมสไตล์ญี่ปุ่นในเครือกาแล็กซี่". When your travel brings you back to Macau, we hope our hotel will be your first choice.
We look forward to the privilege of welcoming you back for another beautiful stay in the near future.
We are most grateful to hear your feedback and delighted to know that you enjoyed your stay overall, especially rooms and bathroom facility.
In regards to breakfast, it is clear that your experience was below service standard to our valued guests to achieve. Your comment has been refered for review and follows up with further reinforcement. Please accept our sincere apologies and we hope to have the opportunity to welcoming you back to Hotel Okura Macau in the future.
Thank you for sharing feedback on your last stay at Hotel Okura Macau. It is exciting to know that we exceeded your expectations and impressed you. We are delighted to know that you think so highly of our hotel, and hope that you will visit Hotel Okura Macau again soon.
Thank you for staying in Hotel Okura Macau and we are delighted that you had an enjoyable stay with us. It is always gratifying to hear our guests appreciate our hotel facilities and service. It is feedback like yours that encourages our staff to strive for better service standard and quality.
Thank you for your valuable support. We look forward to welcoming you back to Hotel Okura Macau in the near future.
