Please allow me to thank you for kindly taking the time to share your recent experience with us here on TripAdvisor,
First and foremost, I would like to express how honored we are that you have chosen The Shore at Katathani to celebrate your getaway. Such occasions present us with the privilege of becoming part of your special memories.
It is a pleasure to learn that you were able to fully enjoy your villa and the view it offered to you,
Although i am sadden to read about your checkout experience with us, our bellboys follows a strict standard of picking up all clients within 10min. You can rest assured that myself and the team will review this area in order to improve and keep the high level of customer service reknowned to The Shore.
I hope to welcome you back ashore to see the improvements and for you fully enjoy your stay with us here at The Shore at Katathani.