I am sorry to say that this opinion is false and slanderous. After one night at the resort, this couple asked me for a refund for the entire reservation. They told me that the reason for their claim was a hard bed. Beds in Thailand are generally harder than anywhere else and it is a matter of subjective feeling. So I offered a softener. Unfortunately, this did not satisfy my clients. They were only interested in the refund. I refused because I decided that their subjective opinion about the bed was not a basis for refunding all reservation. Especially since I kept this house reserved for them for a long time refusing other tourists. However, in a gesture of goodwill, I agreed to pay half the cost of their reservation.
After my guests moved out, I read this review. Unfortunately, in my opinion, it is the answer to an unsuccessful attempt to blackmail and extort money. It contains lies and is obviously an attempt to discredit the resort I run. Who gets under the bed and looks into the corners to take photos of plastic bags in the cracks or microscopic crumbs of wood? Why did they lie about the lack of meals in our restaurant? I haven't encountered a single negative opinion about our food for last 10 years. Why did they write that toilet was disgusting? These are all slanders. The only real information contained in this review is the fact that there were old and dirty pillows in this house. The only explanation is that it happened by mistake due to the heavy work during the highest tourist traffic. These pillows were immediately removed, and the consequences against the negligence of staff have been drawn. Why, however, the picture of these pillows has been shown for 7 years as the title picture of the Room&Suite folder on my Trip Advisor home page? Who creates this manipulation and who cares about it?
If the inventions of these people were genuine, they would honestly tell me all their complaints during a direct conversation. I would certainly fix all faults immediately. They choose to be dishonest, so I report this review as evident slander and attempted blackmail.